Karen G. Schneider has posted her response to Bernie Sloan's question, “What's wrong with virtual reference?” at Virtual Reference: Still Looking for the Answers.

This discussion periodically pops up on the Web4Lib and DIG_REF electronic lists in various forms. This round was started by an article in American Libraries, September 2004, pp. 40-42, by Nancy Kalikow Maxwell titled “The Seven Deadly Sins of Library Technology.”